The Southern Luzon State University (SLSU) Human Resource Management Office (HRMO), through the Faculty and Staff Development (FSDP), tapped the Civil Service Commission Regional Office IV-A (CSC RO IV-A) to train the university frontliners with essential skills for customer service from May 27 to 29.
The participants, totaling to 50 permanent employees and job order clerks, and administrative staffs from various departments and units of colleges, campuses, and offices, benefited from the training. Mr. Romelo R. Menorca of CSC RO IV-A facilitated the training sessions while being assisted by Mr. Jeric A. De Ocampo. They discussed the topics, including the importance of excellent customer service, the development of a customer-oriented service culture, ways to improve service through customer feedback, and understanding the customers.
During the culmination activity, a participant expressed gratitude for the chance to attend since this was the first time job orders were invited for a three-day training. New employees also gave their thoughts on the event; they said that the training is a good learning opportunity that will definitely help improve their skills, resulting in better customer service at the university.
HRMO Director Margarita L. Placino shared her experiences as a previous contractual employee and encouraged the participants to practice patience and look forward to more opportunities that will come their way. Meanwhile, in her closing remarks, the head of FSDP, Dr. Helene D. Daya, emphasized the importance of the frontliners in serving the clients.
This event is the last batch of the development initiative of the HRMO and FSDP. Previously, two batches have already undergone supervisory training. A testimony that SLSU supports capacity building and values all of its stakeholders.
Photo, Layout & Article: SMRRivere