OIAA staff Mr. Dexter C. Diamante, attended the training on formulation of Citizen’s Charter of the office, held on January 29, 2024 at Banahaw Hall, 4/F BRC Hotel. The said training aimed to Educate the university personnel and reorienting leaders about the development of the citizen’s charter equipping heads and staff with the necessary tools to refine the office operations and identify areas for streamlining, digitization and enhancement in support for the University’s commitment to operational excellence.